For some reason the GRO have got a 7 day delay on their certificate ordering service at present.
Normally, I find they are pretty quick at sending out certificates when you order online, but I have ordered several certificates lately, and wondering why they had not arrived within the usual week, I looked at their website and found the following announcement:
Service Announcement – Thursday 29 April 2010
Current Despatch Times
Customers may wish to be aware that standard orders are subject to a delay of 7 working days. This additional time should be added to the estimated date of despatch given at the time of order.
The priority service remains unaffected and orders placed via this service will be despatched on the next working day from receipt of order, if received before 16:00.
GRO apologises for any inconvenience this may cause to our customers. We anticipate that normal service will be resumed by the week beginning 17 May 2010.
I’d better warn all my current clients who are waiting for information!
Anyway – if you’re wondering where your certificate is – that should answer it for you – though It would have been nice if they had given a reason.
Ros
April 30, 2010
[...] This post was mentioned on Twitter by Ros Bott, Rosamunde Bott. Rosamunde Bott said: Delay at the GRO: http://tracingancestors-uk.com/civil-registration/gro-ordering-certificates-delay-until-17th-may [...]
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